Press release: CX & Loyalty Summit Mena 2023, Dubai

  

For Immediate Release  

26^th October 2023 

 

Redefining the Customer Experience – The 2nd Annual CX & Loyalty Summit & Awards MENA Dubai, UAE – Supported by the Association of Trade & Commerce, the countdown for the 2nd Annual CX & Loyalty Summit & Awards MENA has begun, as registration remains open. Amongst professionals from regionally renowned corporations such as GMG, Etisalat UAE, Talabat, ENOC, and Abu Dhabi Health Services SEHA, Verve Management strives to share insights on innovative approaches designed to manage customer interactions while maximizing value. 

In a world where customer experience is a key differentiator, the CX & Loyalty Summit & Awards MENA –at  the Meydan Hotel, Dubai, on November 1st & 2nd – explores digitalization and its impact on loyalty and  communication, across the board.

Verve Management’s lineup of exceptional speakers includes: 

∙Himanshu Malhotra, Advisor – Chairman’s Office, The Department of Municipalities and 

Transport 

∙Ahmed Khedr, Vice President Retail, Etisalat UAE 

∙Dr. Tahir Hussain, Group Chief of Operational Excellence, Abu Dhabi Health Services - SEHA 

∙Suryaveer Singh, Loyalty Head, ENOC 

∙Maram Habbash, SVP Client Experience - Retail and Treasury, Mashreq Bank 

∙Hazem El Zayat, Chief Experience Officer – MENA, Memac Ogilvy 

∙Pallav Singhvi, Vice President – Consumer, Almosafer (part of Seera Group) 

∙Rami Zahran, Chief Marketing Officer, Saudi German Hospital 

∙Amelie Brechoire, Vice President Loyalty and Guest Experience, Asia, Middle East, Africa, Accor 

∙Ilaria Buonpane, Customer Experience Director – MENA, Talabat 

∙Nuran Mekky, Group Head - CVM Operations and Customer Experience, Gargash Group 

∙Sagarika Nayak, Director – VOC & Customer Success, GMG 

∙Sakeb Rashid, Loyalty & Retention Lead, Starbucks UAE 

∙Mai Momani, Head of Customer Experience, Invest Bank 

∙Pradeep Kumar, Head – Service Excellence & Customer Experience, Aster DM Healthcare 

 

Register Now 

Here’s what attendees last year had to say about the initiative – 

The CX & Loyalty  Summit addresses key  points involving loyalty  in current evolving  markets; overall, an  excellent balance  between service and  product-specific topics

An excellent lineup of  speakers from some of  the most renowned  organizations in the  region

Loyalty programs are a hot topic nowadays; it was great tapping into this. Overall, invaluable networking opportunities throughout

Besides panels that were thoughtfully put together, the CX & Loyalty  Summit did a great job of bringing together customer-oriented decision-makers, across industries

Join the ranks of experts in the industry at the carefully curated 2^nd Annual CX & Loyalty Summit & Awards MENA, 

as attendees set out to recognize and celebrate the achievements of both long-standing, and up-and coming trailblazers. 

 

 

For media inquiries or interviews, contact: 

Isha Surve 

isha@verve-management.com 

Verve Management is one of the UAE’s leading business facilitation platforms, where the primary focus involves bringing together pioneers and professionals from all walks of the globe, under one roof. Verve Management strives to do exactly what your business needs; the team strongly believes in a sole purpose, which is to provide solutions that progress your company’s production and performance. 

www.verve-management.com/ 

CX & Loyalty Summit Mena 2023, Dubai

 

In line with the ever-transforming enhancement of the genuine customer experience, the 2^nd Annual CX & Loyalty Summit MENA’s primary focus involves engaging in cross-platform discussions on the latest innovations within commerce, through increased brand loyalty, and transformation of the CX arena as a whole.

Dates: 1^st and 2^nd November, 2023

Venue: The Meydan Hotel, Dubai, UAE

Website: www.cxloyaltymena.com

The summit will feature a whole host of professionals from the CX & UX landscape, alongside speakers such as:

• Fatima Raees, Director of Customer Experience & Marketing, Emirates Driving Institute

• Suryaveer Singh, Loyalty Head, ENOC

• Ilaria Buonpane, Customer Experience Director – MENA, Talabat

• Akhil Desai, Head – Customer Experience & Service, UDrive

• Mai Momani, Head of Customer Experience, Invest Bank

• Mourad El Sheriei, Head of Quality Assurance, SAIB Bank

• Rami Zahran, Chief Marketing Officer, Saudi German Hospital

• Jean Thomas, Chief Marketing Officer, Eyewa

• Nuran Mekky, Group Head - CVM Operations and Customer Experience, Gargash Group

• Hazem El Zayat, Chief Experience Officer – MENA, Ogilvy

• Tamer Elsabrouti, Director of Customer Experience, Group OSN

• Dr. Tahir Hussain, Group Chief of Operational Excellence, SEHA

In line with the ever-transforming enhancement of the customer experience, the 2nd Annual CX & Loyalty Summit MENA’s taking place at the Meydan Hotel, Dubai, UAE on November 1st &  2nd – involves engaging incross-platform discussions on the latest innovations that emphasize the importance of increased brand loyalty, and transformation of the CX arena.

✉ Nominate an esteemed organization for the #CXLS23 Awards: awards@verve-management.com   

🌍 For more information, visit: www.cxloyaltymena.com 

CX & Loyalty Summit MENA 2022, Dubai

 

“DRIVING REVENUE THROUGH CX TRANSFORMATION & INCREASED BRAND LOYALTY”

The CX & Loyalty Summit MENA 2022 will bring together senior industry executives from various sectors and industries to discuss CX, EX, Loyalty, Customer Service, Digital Trends, and much more. The Summit will explore cutting-edge technology, including digital and automation, as well as best practices that will keep your business at the forefront of CX, EX, and CL excellence.

The two-day event, which is being organized by Verve Management UAE, will feature a stellar lineup of top companies and organizations that have placed CX, EX, and customer loyalty at the top of their boardroom agendas and will share insights into how digital experiences are changing the way we work, deliver, transact, communicate, and live in a constantly evolving world. The event will be held on 20 – 21 of September 2022 in Dubai, UAE. We strive to make every minute of the attendee experience valuable by including interactive keynote sessions, expert-led panels, and live case studies while covering the subjects that matter most to the CX business.

At CX & LOYALTY MENA SUMMIT 2022, solution providers have the ideal chance to network with key decision makers including CXOs, Heads of Marketing, Heads of Customer Experience, Heads of Loyalty Programs, etc. from various industries, including BFSI, Retail & E-Commerce, Telco, Hospitality, Travel & Tourism, Aviation, CPG, etc., to stand out from the competition and present their value proposition. The CX & Loyalty Summit MENA 2022 switches the focus to cutting-edge methods that the world's top businesses are doing to manage customer interactions and increase customer value.

Our roaster of speakers includes experts like 

• Mr. Jonathan Flender, Acting Managing Director – Digital Retail, Al- Futtaim group 
• Lianne Braganza- D’Sylva, Chief Marketing Officer & Customer Experience Lead, CIGNA

• Paschalis Petalas, Head of CRM, CX and Loyalty, ADCB
• Ilaria Buonpane, Director of Customer Experience – MENA, Talabat and many more.

The primary aim of the summit is to network with peers in the industry in a solution-focused setting, discuss significant partnerships and collaborations with leaders in the industry, and create industry ecosystem collaboration to address current challenges. It will also provide attendees with knowledge and insights from top industry leaders and experts from around the world.

To learn more about CX & Loyalty Summit Mena 2022, call at +971 4 2434688 or email info@verve-management.com. 

More information about the event is available at www.cxloyaltymena.com

Good Customer Care is must for better CX

For any company or product what is really important to retain their customer, to increase their customer base & to increase business – ‘Customer Experience’. Customer experience is the experience of customers felt in overall journey of company/service/product etc. Good CX coverts more business & more satisfied customers and Bad CX not only reduces customers but also affects company or brand identity, trust, business. In today’s world most of the companies are using IVR system for providing ‘Customer care’ or post purchase help. It is really good to have a ‘Customer care’ system for customers but having ‘customer care’ is not sufficient unless it is designed for customers. We all have felt frustrations in calling customer care and getting answers multiple times specially in telecom, eCommerce, retail etc. 

Effects of Bad Customer Care Services

1. Affects decision making – Your previous bad experience of Customer support can stop you in purchasing or consuming services or product of that brand in future.
   
2. Negative publicity through word of mouth – When we get very bad experience, we share our experience with our neighbors, colleagues, friends, relatives and this leads to negative publicity of brand/company/service/product etc.
   
3. Negative image in Social networking – Today Social media is giving us more wings to share our experience and making path easy to reach big audience. Frustrated customers directly post their bad experience on social media like Facebook page of product, twitter page, personal blogs, company forums etc. which results in negative publicity of brand/company/service/product in social media.
   
                                  
   
   
4. Reduction in Customer retention rate - Different companies are offering similar kind of products then retention of their customer depends upon good ‘Customer services’ like after sales ‘customer care’. Bad Customer support also reduces retention of your customer base.
   
5. Reduces Business - If customers are not staying with your services or new people are not becoming your customer due to negative brand image then business is getting reduced.

Conclusion

Customer experience is a key factor in today’s era for business growth. Customer experience doesn’t only come from a product, it comes from an overall customer journey like if a customer is purchasing ‘Mobile’ phone online then good customer experience will depend upon following aspects,

1. Is a customer is able to purchase mobile easily?
2. Is he/she able to find best mobile phone?
3. Is he/she able to use purchased mobile phone?
4. If any problem comes in product then he/she is able to get resolution by customer care or not?

‘Customer Care’ is one the key aspect in complete ‘Customer Experience’ & we should focus on improving Usability of Customer care.

Image courtesy:
http://www.customer-service.com/blog/201502/Really-Really-Bad-Customer-Service
https://in.pinterest.com/pin/156007574567507585/

About Author

Abhishek Jain