Press release: CX & Loyalty Summit Mena 2023, Dubai


CX and Loyalty Summit 2023

For Immediate Release  

26th October 2023 


Redefining the Customer Experience – The 2nd Annual CX & Loyalty Summit & Awards MENA Dubai, UAE – Supported by the Association of Trade & Commerce, the countdown for the 2nd Annual CX & Loyalty Summit & Awards MENA has begun, as registration remains open. Amongst professionals from regionally renowned corporations such as GMG, Etisalat UAE, Talabat, ENOC, and Abu Dhabi Health Services SEHA, Verve Management strives to share insights on innovative approaches designed to manage customer interactions while maximizing value. 

In a world where customer experience is a key differentiator, the CX & Loyalty Summit & Awards MENA –at  the Meydan Hotel, Dubai, on November 1st & 2nd – explores digitalization and its impact on loyalty and  communication, across the board.

Verve Management’s lineup of exceptional speakers includes: 

∙Himanshu Malhotra, Advisor – Chairman’s Office, The Department of Municipalities and 


∙Ahmed Khedr, Vice President Retail, Etisalat UAE 

∙Dr. Tahir Hussain, Group Chief of Operational Excellence, Abu Dhabi Health Services - SEHA 

∙Suryaveer Singh, Loyalty Head, ENOC 

∙Maram Habbash, SVP Client Experience - Retail and Treasury, Mashreq Bank 

∙Hazem El Zayat, Chief Experience Officer – MENA, Memac Ogilvy 

∙Pallav Singhvi, Vice President – Consumer, Almosafer (part of Seera Group) 

∙Rami Zahran, Chief Marketing Officer, Saudi German Hospital 

∙Amelie Brechoire, Vice President Loyalty and Guest Experience, Asia, Middle East, Africa, Accor 

∙Ilaria Buonpane, Customer Experience Director – MENA, Talabat 

∙Nuran Mekky, Group Head - CVM Operations and Customer Experience, Gargash Group 

∙Sagarika Nayak, Director – VOC & Customer Success, GMG 

∙Sakeb Rashid, Loyalty & Retention Lead, Starbucks UAE 

∙Mai Momani, Head of Customer Experience, Invest Bank 

∙Pradeep Kumar, Head – Service Excellence & Customer Experience, Aster DM Healthcare 


Register Now 

Here’s what attendees last year had to say about the initiative – 

The CX & Loyalty 

Summit addresses key 

points involving loyalty 

in current evolving 

markets; overall, an 

excellent balance 

between service and 

product-specific topics

An excellent lineup of 

speakers from some of 

the most renowned 

organizations in the 


Loyalty programs are a hot topic nowadays; it was great tapping into this. Overall, invaluable networking opportunities throughout

Besides panels that were thoughtfully put together, the CX & Loyalty 

Summit did a great job of bringing together customer-oriented decision-makers, across industries

Join the ranks of experts in the industry at the carefully curated 2nd Annual CX & Loyalty Summit & Awards MENA, 

as attendees set out to recognize and celebrate the achievements of both long-standing, and up-and coming trailblazers. 



For media inquiries or interviews, contact: 

Isha Surve 

Verve Management is one of the UAE’s leading business facilitation platforms, where the primary focus involves bringing together pioneers and professionals from all walks of the globe, under one roof. Verve Management strives to do exactly what your business needs; the team strongly believes in a sole purpose, which is to provide solutions that progress your company’s production and performance. 


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