Best platforms to measure UX metrics ~ UXness: UX Design, Usability Articles, Course, Books, Events

UX metrics are measurements used to evaluate the user experience (UX) of a product or service. These metrics are used to assess the effectiveness of UX design, identify areas for improvement, and track progress over time. UX metrics can help businesses and designers make informed decisions based on user behavior, preferences, and needs. UX metrics can vary depending on the goals of a specific product or service, but some common metrics include task success rate, time on task, error rate, user satisfaction, Net Promoter Score (NPS), conversion rate, and engagement. These metrics provide insight into how users interact with a product or service, and can help designers identify issues and make improvements to the user experience. Ultimately, the goal of using UX metrics is to create a product or service that is user-friendly, efficient, and enjoyable to use.

There are several applications and tools available to measure UX metrics. Here are some popular ones:

Google Analytics: This is a free tool that provides a wide range of metrics related to user behavior on websites, such as page views, bounce rate, time on page, and conversion rate.
Hotjar: This is a suite of tools that includes heatmaps, session recordings, surveys, and feedback polls to measure user engagement and behavior on websites.
Mixpanel: This is an analytics tool that offers real-time user tracking, funnels, and cohort analysis to help businesses understand how users engage with their products.
UserTesting: This is a tool that allows businesses to conduct user testing and get feedback on their products from real users.
UsabilityHub: This is a tool that offers various tests, such as first-click tests, five-second tests, and preference tests, to measure user behavior and preferences.
Optimizely: This is an experimentation platform that allows businesses to test and optimize their websites and mobile apps to improve the user experience.
Qualtrics: This is a research platform that offers various tools, such as surveys, online focus groups, and user testing, to measure and improve the user experience.