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Introduction
Have you ever wondered why some products like Airbnb, Netflix, Uber, and the likes, became the giants that they are? What is the secret piece that worked for them that somehow many others lack? That missing piece is no magic. It took vision and a true sense of judgment along with research for implementing that which is non-negotiable.
The idea of a user-centered product is a focal point across a variety of industries today. Companies are seeing benefits in placing their users at the start of their design decisions. In an industry devoted to the people who use our products, services, and applications, research is paramount.
Start-ups especially have always been tight-strapped for money, and more often than not they shy away from investing in user research with the impression that it’ll cost the big bucks. But, if truth be told, user research can save a lot of time, money, and effort and bring the brand closer to success sooner. If there was one principle that startups today should swear by, it would be “People ignore design that ignores people”
In this article, we’ll observe the many factors that contribute to User research, why companies don’t indulge in it, why they should and how it can help them a great deal.
In simple terms, UX Research is studying and evaluating the target audience. Understanding their behavioral patterns, experience, interaction, and emotion towards your product and the mindset they come with when using the product.
According to a recent study, India sees about 50,000 new start-ups every year. An average of 2-3 start-ups is born every day, and yet India sees only a 10% success rate. While one may or may not be aware of problems that lead to that, one thing start-ups can assess is the Users' experience. [1] If the user successfully uses the product, which enhances the users' life, naturally, there will be a rise in the demand for such products, hence making it highly unlikely that the product or brand will fail.
So, if that's the case, why do start-ups shy away from UX research?
Or, what are the myths of UX Research that fog the minds of new entrepreneurs today? And how it causes more harm than good.
1. UX Research is exorbitant
The common mindset is that Research is expensive and time-consuming. Whereas, research and user study is an effective way of reducing costs.
2. I know my users very well
The exercise of creating personas and scenarios sometimes isn't enough because no matter how much we feel we know our users, several factors affect the users daily that change them. The way they interact with a product evolves along with their growth. One cannot completely know their users without testing how they react to the product in front of them with their various emotions and other factors both internal and external.
3. Time-consuming
Most people have a notion that research is a time-consuming exercise. But, if a product is tested before it goes public, the time and money you spend are far less than if you do it in the future. Users get a much more refined product to interact with and that saves time, money & reputation.
Realizing this mindset and attempting to bring change can greatly help the brand. We ask questions, take notes and learn everything we can about our audience. Post this, we need to iteratively test our work throughout the design process.
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Here are a few areas where UX Research saves the show:
1. Deep understanding of our users
Whatever we create or build, it sells when the users use it effectively, and it can only come from an in-depth understanding of their behaviors, habits, needs, pains, etc. And for this, we need to engage in qualitative research. Not investing in this exercise can lead to misunderstanding your user group and in turn providing a product that doesn’t resonate with your real audience.
2. Validate your assumptions and analysis
After the desk research phase, we arrive at different personas and scenarios that help us humanize our imagination. UX research comes in further after this stage where even the personas are validated by seeing real people in action. When you see your users using your product in real circumstances given all possible situations there could be, you can view the impact of your product.
3. Seeing our users in action
Once we have the product, having the users use it and interact with it helps us learn how they are reacting to it. It is a meeting point of what we know vs what is happening. This allows us to make necessary amends early on that can help save cost and time. Skipping this part of the process can lead to many reworks and also endangers the credibility of the product as well as the brand.
4. Cost-saving
Knowing what comes next makes us either take precautionary steps or be prepared for it. The same happens when UX research is exercised. Seeing users in action, testing products, and validating personas makes us save up on all avoidable costs that we can't predict.
UX Research doesn't always have to cost an arm and a leg. It can be budgeted when well planned with clear goals.
Top 5 inexpensive but effective ways to conduct UX Research:
1. Desk Research
The most inexpensive way to conduct research is Desk Research. With tons of articles and data available on the internet today, the world is at your fingertips.
Not only will you have your understanding of data, but you will also find research and data conducted by similar players in the market.
2. Usability Testing
As the name suggests, usability testing is self-explanatory. Having users test your product and observing how they interact with and react to it, is a way to analyze whether your product is creating the result you imagined it will. This exercise makes you see your product from the eyes of the user.
3. Guerilla Testing
Sometimes hiring a lab designated for research can turn out to be pricey. Instead, going to cafes or parks and having your product tested by strangers or even family, can result in efficient results too. You can also test prototypes and assess the interaction of the users before the final product.
4. Questionnaires
Another great, inexpensive way to gather information and understand the needs and wants of people. Creating questionnaires, even detailed and sending them out to hundreds and thousands of people if possible can prove to be an effective form of research. This particular method branches under quantitative research methods.
5. A/B Testing
Giving users 2 options when you’re not sure which one will work best for them helps decide as you see them interact with both. Created for the users, tested by the users, and chosen by the users is not heavy on the pocket option for conducting UX research.
Conclusion
All in all, it is safe to say that UX research makes us understand our users better and thus this is one of the most necessary steps that cannot be discounted. It provides insights to be implemented into the design & experience making the design meaningful & engaging. Also, it can save money and time well in advance to create successful products for our users.
About Author
Associate UX Designer at Lollypop Design Studio
Vocalist/ Fitness Enthusiast/ Problem Solver
You’ll find me either humming a song, planning something in my diary or enjoying my masala chai. Coming from a graphic design background and having an entrepreneurial history, the path of experience design that I am on now, feels almost like second nature to me. I look forward to good conversations about design, travel, workouts and people in general.
The web and mobile development bandwagon are scaling newer heights with more customers shifting base to the online domain. Even retail outlets have gone online with the distinct promotional strategy of attracting more clients. In the scope of such brimming opportunities and a multitude of possibilities, clients are coming across choosy and informed on creating interactive design aspects. In this scenario, the development companies who bank on their development skills feel the restraint of design-oriented professionals.
Development companies have realised the importance of the design aspect and the specialisation it calls for. The UX team is not only about the look, feel and usability of design but, extends well beyond its scope to undertake research, understand customer engagements, analysing user experiences and building prototypes that are conveying.
While developers are more of the technical coding league, designers come to enhance aesthetics. Like an architect builds and an interior designer decorates. The tech team might come with strong coding expertise, they will, however, be superficial in the user design aspect. The tech team or the developers are inclined towards the latest technological updates, building backend, support technology and, cloud storage etc. The UX designers come to fill the need for a comprehensive design that is aesthetically compelling and technically sound.
Tech start-ups who are creating their platforms are looking for creating unforgettable experiences. User design, text, sound, interfaces and usability are
the key elements UX designers came to create. However, these elements are not superficially created to adjust to the different client requirements, but research- oriented strategic planning goes before defining the scope of the project. www.forbes.com states that the number one reason start-ups fail is that they fail to understand, "No Market Need.”
While start-ups are all geared up to create experiences that will create a stream of clients, UX designers play an important role in this journey. UX designer has evolved as a profession as well the role quintessentially generates ROI that is the need of every organisation. But primarily, UX designers understand the need of the consumers and build it in their products for a satisfactory experience. User experience is a term common to both the consumer and the client. While the consumer banks on great user experiences for a memorable experience, the client at the same time wants to create such user experience to have the consumer come back, we can refer this as customer experience (CX). In this, the common link is the UX Designer / Agency who creates the user experiences.
While User Experience is such an important element of the product life cycle, it is imperative that the process is supported by the right finances and timelines. While the technical team might understand the need for good design, the other stakeholders - the owners or investors might not totally understand the need for good UX expertise. The stakeholders involved in the process need to be convinced on the positive and efficient outcomes User Experience can generate. The stakeholders need to be on the same page as the UX team before initiating the process.
Pineapple Studios states, 'According to Analysis 101 start-up post-mortems, ignoring the users, their needs and not accounting for great user experience is the reason why 17% of the start-ups fail. 17% is a huge number and can't be ignored. While other studies show the effect of UX/UI of a product in a company amounts to 30% of its success. This overpowers the contribution of a good business model towards the company's success.’
UX designers begin a process with thorough customer-oriented research before even delving into the design aspect of the project. A UX designer is a multi- faceted role which is sometimes defined by one person or mostly by a set of professionals including –
Research
The UX researcher conducts concise and consumer-oriented research for the deep-rooted problems consumers are facing with the current similar products in the market. Research is carried around the parameters that will be the essential elements of the final design. The process involves interviewing sales support and training staff as well as listening to customer support calls that are filled with all possible inputs for the system being not functional to customer expectations. Testing competitor sites of possible design flaws and gaps and ensuring such experience is eliminated from the client site. Preference, goals, behaviour, patterns, needs and market dynamics all broadly form a part of the research. Research on compatibility, time and effort reduction with efficient framework suggestions is also the need in place. Research also includes taking feedback on design flows and paper prototype before advancing to the advancing phase.
Creating Buyer Personas
This is an interesting element of UX designing. Designers create buyer's persona depending on the research analysis. This creates a pool of the predictive consumer base that is going to buy your products and the design team can design around their expectations. This helps streamline process and efforts.

UX Design
A UX designer based on the research, buyer’s persona and other input at hand comes up with a constructive design plan. The UX designer designs wireframes
from the research information available. The UX design process begins with idea generation and then refining on that idea. The process includes building frameworks that are structural forms explaining the flow of the ideation.
Visual Design
Visual designers offer muscle to the wireframes with lines, shapes, colours and textures. They make designs appealing by using the right typography and use of design elements like unity, dominance, scale, contrast and hierarchy to influence design experiences.
Content Creation & Development
Specific, clear and fresh content will keep the consumers captivated to your site.
Product Testing
Once the prototype is ready it can be tested for flawless outcomes. User experiences means smooth and conditioned interactions between the consumers and the system for a comfortable experience.
The content creators and developers work hand-in-hand with the UX team to create the difference. The process should be implemented in line with the above listing. Some stakeholders might drop the research phase, moving directly to the design. They would want the research to be done once prototyping is done. This might then create a set of challenges, making the design team rework on the modules or start fresh killing the time, efforts and finances involved.
Start-ups do not have the leverage of time and finances and need to act wisely on their spends. UX designers come as a promising choice when designing products because of the comprehensive yet specialised nature of solutions that they can provide.
Interesting reading: How to Hire a Great UI/UX Designer
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| Add Photo by Anna Shvets from Pexelscaption |
COVID19 outbreak has created a worldwide pandemic situation through which millions of people are getting suffered across the globe. This has not caused impact on health, economy but even beyond the way people live, the way they think, the way the feel. It is true that people perception and behaviours get shaped with many reasons such as time, experiences, needs, influence of technology etc. but due to current pandemic condition perceptions and thinking has been impacted in such a short amount of time. Which leads to longitude impact in people behaviour and attitudes. The field of UX actually circles around human, where the key goal is to understand the human behaviour and attitudes, identify their needs, pains and try to solve with a better experience. For this UX Research plays a vital role. Businesses are facing big slowdown, economic issues and their key priority is to create strategy for post pandemic world to mitigate the impact.
Impact to business and startups
Many business, companies and startups are critically impacted by this pandemic such as tourism, travel, hospitality, leisure, food, transportation network & mobility services etc. The offerings from these sectors needs a detailed retrospective and reconsider the pandemic situations in their business model plan. How do you ensure safety trust in your cab services or ride hailing? Examples,
- How the in store shopping of clothes going to be in post pandemic? What will be the impact on trying out the clothes?
- How people will react to physical activities like sports, wellness (gym etc.)
- How do you ensure safety trust of people in cab sharing, ride hailing etc.?

It is indeed a great need to make your creative brains running to find solutions to such problems.
What will happen to existing research?
In post pandemic world the way of lifestyle is going to be renamed as new normal and, in many ways, it would be different from the previous. New normal is going to redefine some behaviours and attitudes of people, the way they live in societies, the way they consume the services. This change has also brought a need to re-validate the existing research.
The need of UX Research in Post Pandemic world
There are certain reasons which makes the need of UX research necessary in post pandemic world such as: change in behaviour, change in attitude, change in values and trust etc. User behaviour is getting changed due to this pandemic world. A large number of people going online, cashless and putting themselves in social distancing which affects the way users interact with existing products and services. User attitude is also getting shaped rapidly and having impact on their preferences. With regards to safety and security people may have certain questions in mind regards to your product or service, if your product or service or communication channels are not able to answer those questions, people may change their views related to your product. How do you understand those questions, how do you understand the cognition of your users? The answer is via user research.

Definitely the path to being habitual with new normal will not be easy for individual and business. It is important to focus on current change in behaviour and understanding the needs of users through user research.














page name and the other one styleguide. As you’re working on your screen design, you can start seeding your styleguide with the elements that make up your design.



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